Business Process Outsourcing – Philippines, the Call Center Capital of the World

December 26, 2012
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The Philippines achieved another milestone after the country overtook India to become the contact center capital of the world in “voice-related services”.  Today, the sector employs 638,000 people and enjoys revenues of $11 billion, about 5% of the country’s GDP. By 2016, the BPO industry could add another 700,000 or so jobs and generate the incredible sum of $25 billion.

The main reason for the success of the Philippines’ call centers is that workers speak English with a neutral accent and are familiar with American idioms – and that is what worldwide customers want.  Although, there are several other advantages over other countries, the talent pool,  infrastructure, business environment and the labor costs, although slightly higher than in India, are one of the country’s comparative advantages.

In 2010,  IBM’s Global Locations  Tend Annual Report , the Philippines was ranked number one for the first time for business support actions as shared services and BPO and was also named the “Offshoring Destination of the Year” by the United Kingdom’s National Outsourcing Association.

With amazing fiscal and non fiscal government incentives, setting up a contact center, software development or back office processing in the Philippines is a common strategy for global firms that contact Triple i Consulting to establish their business in the Philippines.

The reasons to do business in the Philippines are infinite and that is the reason why Triple i has already helped more than 100 hundred companies to establish their BPO operations in the Philippines and is reckoned as the only ISO Management Consultancy specialized in these industry. If you want to establish your presence in the Philippines and learn why the Philippines is the “Rising star” in Southeast Asia, please contact us.

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